Frequently Asked Questions

What do I do if I have questions about my loan?

What is a co-signer?

A co-signer is a person that agrees to join the primary borrower in being responsible for the payment and loan obligation. All co-signers are fully responsible for payment just as the borrower is. You may benefit from using a co-signer if that co-signer strengthens the credit worthiness or ability to pay.

How do I get the Title to my vehicle?

Once your loan has been paid in full we give it to you if you are in the office, or we will mail the title to you at the last address you provided us. Please notify us of any address changes while your loan is active.

What is my payoff?

Contact us to find out what your exact payoff amount is. The most recent balance found on your statement or receipts may not be the exact amount needed to pay off your loan completely, as interest accrues daily.

Does my loan have Gap Insurance?

Contact us to find out if your loan has Gap insurance. Gap Insurance is typically purchased from your dealer at the time of your auto purchase

Can I Make payments online?

Yes, you can make payments anytime online using your debit card. There is a convenience charge for electronic payments. Otherwise, you can mail payments or stop by our office to pay in person.